World-class Customer Service is not

Glacier park webcam
Yesterday morning in Glacier National Park.

 

Weather in many places is unpredictable.

World-class customer service is not.

Consistency is the hallmark of great service.

 

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Fear is a main source of cruelty

Disney Keynote Speakers
Eastside access (pictured above near Rising Sun last Fall) will involve a three-hour drive because Going-to-the-Sun Road won’t be open for several more weeks.

 

 

Fear is the main source of superstition, and one of the main sources of cruelty. To conquer fear is the beginning of wisdom. — Bertrand Russell

 

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Follow your energy

Nest Thermostats
As a leader, which one are you?

 

Follow your energy.

And as a leader, remember this important observation:

You either become the thermometer or the thermostat for your life.

If you’re the thermometer, all you do is measure the existing temperature.

If you’re the thermostat, you get to set the temperature you want.

A perfect example of surviving versus thriving.

 

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Glacier Karma?

Glacier National Park east entrance
Yesterday morning’s webcam screenshot of the East entrance view, looking West.

 

Glacier National Park road plowing
Yesterday the Westside made significant progress. Eastside at Siyeh Bend, barely moved.

 

Glacier Karma?

Totally.

Lining up several meetings with regional business executives.

 

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