Service – Page 8 – Disney Customer Service Keynote Speaker

World-class avoids the snooze

Positive, uplifting quotes are wonderful. They give us the same warm and fuzzy feeling a shot of whiskey provides to an alcoholic. But you’ll never see anyone world-class doing shots before they do important, inspiring work.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Your real competition

mountains — You can pull over at the scenic overlooks. You can park and hike. Both are good. One is vibrant.

The others around you aren’t your competition, although we are tempted to live in that paradigm.

Our old habits of banking on hope and enthusiasm, yet not being willing to .think .differently will fail us.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Know but not do?

sand hill crane — Get outside. It’s good for you. Do you have Nature deficit disorder?

Years ago one of my favorite Disney colleagues, Dennis Frare, shared a statement that is one of the most profound truths i’ve ever heard.

To know is to do. To know and not do, is to not yet know.
Dennis Frare, Disney Institute colleague

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Quit listening

Jody Maberry and Jeff Noel podcasters — Recording podcast episodes at Grinnell Glacier Overlook in the middle of one-million-acre Glacier National Park.

Quit listening to podcasts.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Trust your scripts?

santa milk and cookies and letter — Just believe. Magic is real. It’s yours to dream, create, and build.

And we believe the script we tell ourselves.

What if i challenged you to .think .differently?

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.