Trip – Page 2 – Disney Customer Service Keynote Speaker

Reliable spiritual mediocrity

Reliable spiritual mediocrity.

Do what the herd does and shoot for customer satisfaction. Or use exceptional focus and discipline to exceed every expectation at every touch point.

Disney over manages things most ignore or completely under manage.

It’s like an enlightening spiritual experience the way Disney creates such a consistently fantastic Guest experience.

Like drilling down to the insignificant detail of having a “Main Street Burger” on the menu, on Main Street, USA.

How can you visit Main Street and not have one?

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Be willing to defend your position in life Son

Scene from God's Not Dead — Professors, Preachers, Teachers, Parents, Friends, co-workers… many influences.

Going to the movie was designed to stimulate and facilitate your thinking about your upcoming presentation in New York City at MMUN.

Absolutely did not expect to be the one so dramatically influenced.

Am hoping you remember it (some day) as powerfully as we felt it in the theater yesterday.

God’s not Dead.

Never has been.

Never will be.

Be willing to defend your position in life (potentially with your life) Son.

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The End Was Imminent

Imminent. Looming. Threatening.

This is what we thought October 2008, just over a year ago.

Our beloved Canine Son, Carter, a nine-year old Yellow Lab, was very sick.

Our Vet spotted an unusual sore in the roof of Carter’s mouth during his routine annual exam two months prior.

The sore ate a hole in the roof of his mouth at an alarming rate – what seemed literally overnight. In hindsight, maybe we panicked.

We honestly thought that Carter may not see another weekend and we quickly made arrangements for “one last trip” to our favorite Family vacation spot, Sanibel Island.

We talked with our son (eight) about death. We talked about our favorite Carter memories. We talked about what we’d miss the most about Carter.

We said goodbye to Carter.

The Lord works in mysterious ways.

Carter is still with us. He still struggles with the complications from the hole when he drinks and eats, but overall, it’s a miracle he’s still here.

Tomorrow, the gift that visit brought us.