Serve like you mean it.
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Serve like you mean it
Category: Disney Customer Service book
Living like you mean it? You know, filthy rich.
Doing what you love is the new wealth. – Hugh MacLeod
Living like you mean it?
You know, filthy rich.
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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
Customers
Bullseye
Every single employee is crystal clear on the center of your preeminent customer service goal. Every employee hits the target all day, every day.
360 Analysis
Needs, Wants, Stereotypes, Emotions
For customers and employees.
Unifying Goal
Every employee in every job classification has the same corporate-wide goal.
For example:
We exist to help that person help that person. (Healthcare Education)
Make sure every Guest has the best vacation of their entire lives. (Walt Disney World)
Decision Tree
In this order, by every employee, all decisions are made: Non-negotiable, famous for, business need.
Consistency is the hallmark of great service and this is the only way to ensure it.
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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
Sunday was a great day
Yesterday was a great day.
How often do we catch ourselves saying that to ourselves?
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This website is about our SPIRIT. To enjoy posts about our WORK, click here.
Is motivation the key to everything?
Is motivation the key to everything?
Why worship an invisible God, until the day we die?
Why treat every customer like royalty, for an entire career?
Why exercise regularly, for an entire lifetime?
To live up to these challenging expectations doesn’t need to feel impossible.
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This website is about our SPIRIT. To enjoy posts about our WORK, click here.