Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
When someone dies what do we say?
What if:
We are all going to die. Maybe the best defense is a good offense:
Live like you mean it.
Death isn’t what we fear. We fear that we waited too long to start living fully in our mundane, routine, daily-grind moments.
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If you were ever arrested for being a (fill in the blank with Jew, Muslim, Christian, atheist, agnostic, Hindu, Buddhist, etc) _________, would there be enough evidence to convict you?
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Reliable spiritual mediocrity.
Do what the herd does and shoot for customer satisfaction. Or use exceptional focus and discipline to exceed every expectation at every touch point.
Disney over manages things most ignore or completely under manage.
It’s like an enlightening spiritual experience the way Disney creates such a consistently fantastic Guest experience.
Like drilling down to the insignificant detail of having a “Main Street Burger” on the menu, on Main Street, USA.
How can you visit Main Street and not have one?
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This morning’s 45-minute keynote may direct a little traffic to Twitter. Hope so.
And every morning should direct some Twitter traffic to #HumbleServant.
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In our daily walk, is not every step the opportunity, the obligation, to own our leadership moments?
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