Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Non-Christians expecting Christians to be perfect is ludicrous. To label Christians in negative stereotypes is to commit the same unhealthy crime as the accuser.
A glaring blind spot, but not many see it.
Martin Luther King is famous for his non-violent protests.
Violence also subversively comes in the form of bullying through words, ideology and social media updates.
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Magic Moments are relatively unremarkable to the giver.
Flipping through Super Bowl photos stumbled upon a Magic Moment caught (unknowingly) by a Disney Institute participant.
We were walking down the hall and a young Guest asked for one of the pins on the Disney Cast Member’s lanyard. Pin trading requires a one-for-one trade. This little boy had none.
Disney’s Standard Operating Guideline leaves room for Cast judgement. Knowing the boy’s Father was watching how this would be handled, without hesitation, the boy was allowed to take his pick.
Quietly and briefly, the Cast Member let the Dad know how it officially works so he wouldn’t be disappointed down the road.
Never knew Marcello caught it on film.
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Successful people have learned to be intentional where the majority aren’t.
It’s easier to stay home and relax, or tinker with homeowner chores, than make the two-hour commitment to attend 8:45am Mass on Sundays.
One parent is in a Pennsylvania Senior Nursing Home facility, celebrating her Dad’s 89th birthday today and her Mom’s 92nd in two more days.
They’ll watch Super Bowl 49 tonight.
Time to invest three hours watching TV, but not go to Church?
Intentionality is about teaching children, by example, that balance requires thought and planning and goals.
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Are time and trust related?
Spending time at the Montessori school classroom, playground and parkour area on a regular basis builds familiarity. Time is one of the best ways to build trust.
Trust is one of the best ways to influence others.
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They truly live to serve others.
Disney Cast Members are simply the very best customer service advocates in the world. The only request yesterday was for a simple, “Happy birthday, Donna” when we arrived.
It started there, but didn’t end there.
The three Disney Cast Members added (on their own) a very enthusiastic, and coordinated birthday welcome.
And while i was distracted by running into (and chatting with) two colleagues from Resort Operations days, the three also surprised Donna with a phone call from Goofy, who wished Donna a happy birthday too.
Unscripted and unexpected equals surprised and delighted.
And while intended for Donna, the ripple effect impacted at least 10 people vicariously.
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