Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Are time and trust related?
Spending time at the Montessori school classroom, playground and parkour area on a regular basis builds familiarity. Time is one of the best ways to build trust.
Trust is one of the best ways to influence others.
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They truly live to serve others.
Disney Cast Members are simply the very best customer service advocates in the world. The only request yesterday was for a simple, “Happy birthday, Donna” when we arrived.
It started there, but didn’t end there.
The three Disney Cast Members added (on their own) a very enthusiastic, and coordinated birthday welcome.
And while i was distracted by running into (and chatting with) two colleagues from Resort Operations days, the three also surprised Donna with a phone call from Goofy, who wished Donna a happy birthday too.
Unscripted and unexpected equals surprised and delighted.
And while intended for Donna, the ripple effect impacted at least 10 people vicariously.
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(photo: Annual Thanksgiving morning tradition)
Do you have end of the year holiday traditions?
Why?
For how long?
How’d they start?
Why do you keep them alive?
Ever do something for so long you start to take it for granted?
Maybe, right?
Two days ago Thanksgiving morning began with what started 15 years ago as expectant parents with a dog.
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(photo: Migrating to doing everything on the smartest phone, from ordering movie tickets to managing pension choices)
Too tired to see Big Hero 6 on Friday, but was happy, healthy and alive enough to see it yesterday (2nd day of release) morning. It’s a powerful story about love, dedication, and purpose.
Insight: Without purpose, we drift. Drifting is not thriving. Period.
Not thriving is criminal. Yet we look the other way as if it’s ok.
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(photo: Could our vision statement include only two words? Humble servant?)
No act of kindness, generosity, or forgiveness is ever too small.
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