Tag: customer

Only preach what you practice

Disney retail
Yesterday at Disney’s Contemporary Resort, a side trip after lunch at DU. The stuff i wanted was on sale, so i bought bulk.

 

Disney retail
Just a moment in time photo, descending to Disney’s Contemporary Resort main lobby. Two bags. i never buy two bags worth of anything, except groceries.

 

Only preach what you practice.

As opposed to the plain-vanilla “only practice what you preach”.

See the transformational difference?

The Disney Compass, what i affectionately call the “360 Analysis”, helps me to constantly deliver small, delightful surprises.

Needs.

Wants.

Stereotypes.

Emotions.

Repurpose N, W, S, and E.

 

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Organizational Customer Momentum

Brave pizza
Yesterday’s lunch at Disney Springs.

Did you know that:

  • 99.9% of front-line employees have no idea what a customer service bullseye is, let alone be able to hit it every time.
  • Going the extra mile is a hopelessly flawed proposition?
  • Focusing on customer satisfaction is dangerous?

Imagine if you could:

  • Equip every employee at every level with a battle cry worth defending?
  • Find the pervasively abundant solution that every employee can use every day, all day, to overcome mediocre customer service?
  • Learn the one secret to ensuring your exceed your customer expectations at every customer touchpoint?

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This website is about our SPIRIT. To enjoy posts about our WORK, click here.

 

Sustainable customer trust

Disney Cruise Line app
Free in-house (Ship) texting service.

 

Sustainable customer trust?

 

Today’s posts were inspired by this one.

(the repetition in today’s posts is intentional and by design, to illustrate why it’s important, and why it’s challenging – people do not like seeing the same thing over and over – one of your first organizational hurdles is solving for this)

Most executives, most staff, and most organization spend the majority of their days doing good or very good work.

This creates a leadership culture where good, or very good, is the bullseye by default.

What if excellence was the bullseye, by design?

What would it take for executives, staff, and the entire organization to spend most of their days doing excellent work?

The “what would it take” is precisely what my Disney-inspired corporate architecture solves for.

 

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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Serve like you mean it

Disney keynote speaker
Photographer was instructed to have fun with picture taking…no typical photos please.

 

Serve like you mean it.

 

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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.