The Art of Disney Customer Service: World-class strategies and tactics learned from 30-years at Disney
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This website is about our SPIRIT. To read today’s post on my WORK website, click here.
The Art of Disney Customer Service
Tag: customer
Disney Customer Service summary
Disney Customer Service summary:
Customer Service:
If you convince your customers they are loved, they will return. The harsh reality of most customer service programs, however, is that they focus on customer satisfaction, which is actually detrimental to your reputation.
Program Overview:
The Bullseye | 360 Analysis | Unifying Goal | Decision Tree
There’s a goal, a bullseye, a sweet spot when it comes to customers, and most companies assume their staff understands this goal. But if you ask, you’ll get a different answer from every employee because the vision and culture is unclear; it was never explained well during training. Customer satisfaction, most would say, is the goal. And that’s where most businesses fail. Customers want to be delighted and surprised, and the way to make that happen, every time, is to be sure your entire team understands one unifying, common goal. Can you imagine your entire staff doing “extra” even though they aren’t getting paid for it? It can happen with a system of decision-making techniques that are passed down to your staff, and Jeff walks you through step-by-step. One goal + decision-making matrix = customer satisfaction and brand loyalty.
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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
5 Customer Service questions
5 Customer Service questions:
- Does every single employee know the bullseye for customer service?
- Does every employee know how to evaluate every Guest holistically (360 view)?
- Does every employee know our unifying goal?
- Does every employee know our prioritized decision-making matrix?
- Does every employee know our seven service behavioral guidelines?
__________
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
Is it a Disney Dream come true?
i can tell that it’s going to be challenging to adjust the way i write every morning.
With the impossible insanely ambitious goal of writing a “Disney” business book every 30 days for the next seven months, i could really use the two hours every morning to write books instead of blogs.
But i’ve invested a minimum of two hours every single day writing five daily, differently-themed blog posts for seven consecutive years.
That’s going to be a tough habit to break.
__________
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
If ever there was a day to rejoice it’s today
OMGosh, the tomb is empty.
Today is Easter Sunday 2016.
This means there are only six days before the official launch (April Fools Day) of me writing seven Disney books.
Make no small plans…remember?
__________
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.