Tag: Disney

Disney Fantasy day 3, spirit

Magic Kingdom at Halloween
’Tis the holiday season. Happy Halloween or Happy Valentine’s Day? Whatever you please.

Learn to play all of your hunches.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disney Fantasy day 2, spirit

11-second video: First sunrise.
Jogging track sign
Good to know. Today, Sunday, is a rest day.

Every day is game day against the devil.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disney Fantasy day 1, spirit

Raise ship stateroom door decorated for Valentine’s Day
Pure Disney fun from a 36-year Disney veteran.

Adventure is anywhere, anytime.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Haunted Mansion queue line

5-second video: Disney’s Haunted Mansion queue line. Ps. Counting this video as a vlog. Why? Because i can do what i want. Pss. So can you.
Disney’s haunted mansion queue line organ
This is what a midlife crisis looks like.

Mid Life Celebration: rethink • reprioritize • recommit

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Customer empathy to market better (4 questions)

Disney Safety message
Safe – D, begins with me!

What you are about to read was written years ago. It is part of my Disney Customer Service Insights book. It is randomly being shared today…

Ask four questions to have more empathy in your marketing:

  1. What does this person believe that you don’t believe?
  2. What do they see that you don’t see?
  3. What do they want that you don’t want?
  4. What do they care about that you don’t care about?

What does this person believe that you don’t believe?

They believe impossible really is.
They believe it could fail.
They believe failing will ruin their career.

What do they see that you don’t see?

They see roadblocks, obstacles, and impossibility.
They see a gamble, a risk, and a landscape of uncertainty.

What do they want that you don’t want?

They want to be able to turn back the clock and start over?
They want a miracle.
They want to be able to forget they ever had this problem.

What do they care about that you don’t care about?

They care about not failing.
They care about their career.
They care about stability.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.