On our (Disney) Eastern border, we head North toward Magic Kingdom to go home.
Leadership accountability challenges are common.
Why?
Lack of clarity.
If i asked you and your boss to each grab a post-it note and privately write down your top three work priorities, would your list match your boss’s?
What if the two post-it note lists matched?
What’s to gain?
What if they don’t match?
What’s to lose?
Finally, do you have company-wide standard buckets of focus? For example, at Disney, we have Employee, Customer, and Business buckets. Everyone is crystal clear on this.
Additionally, we have a second level of company-wide leadership standard buckets: Technical, managerial, and behavioral accountabilities. How well do you perform your responsibilities? How well do you manage time, money, and resources? And how well do you demonstrate the desired leadership behaviors.
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.
It translates to, “The work of art is me.” From the Miami Art District.
Disney’s world-class Customer Service reputation is driven by our fanatical attention to every detail – from over-focusing on the same things others under-focus on or ignore.
Session attendees should expect to learn about these aspects of professional development:
Focus on the power of a great customer service reputation
Discover Disney’s customer service framework
Gain insight into how a customer service culture is created, maintained, strengthened and perpetuated
This day of Disney training uses common-sense business insights and time-tested examples from Jeff’s 30+ year Disney career to inspire leaders and organizations to rethink, reprioritize, and recommit to their own customer experience using Disney principles as their guide.
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.
For three mornings, i had the Presidential Suite (VIP) elevator door locked open as i awaited the Reeve party to exit their suite and walk across the foyer where i was stationed.
Will, then four, was the first to burst through the Roosevelt Suite’s double doors. Christopher was next, blowing into the mouthpiece tube that controlled his wheelchair.
Dana (Christopher’s wife) and Christopher’s two teenage children from his first marriage, along with the nurse followed towards me and the open elevator door.
The small VIP elevator is for Main Building Concierge Guests to access the swimming pool without having to travel through the main lobby in their coverups and bathing suites.
In this instance, we were using it to avoid being seen publically as we made our way to their private Mini-Bus for transport to the Disney Theme Parks.
Our goal is for no one to know they visited Walt Disney World – complete anonymity.
In the 30-seconds it took for the elevator doors to close at my command, i was struck how Christopher’s arms were strapped to the armrests for stability and how he couldn’t lift a single finger, even if he wanted to.
And just hours earlier as my alarm clock sounded, i threw the blankets off me, directed my feet to the floor, stood up and walked to the bathroom to wash my face and so on.
i couldn’t help but wonder what he would have paid to have that same privilege (luxury?).
Would he pay five-million dollars?
Or if necessary, ten-million?
Fifty-million?
And i get it for free.
Every day.
Priceless.
Blessings.
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.
