Tag: Disney

What can you expect from yourself?

inspirational phrase
It translates to, “The work of art is me.” From the Miami Art District.

Disney’s world-class Customer Service reputation is driven by our fanatical attention to every detail – from over-focusing on the same things others under-focus on or ignore.

Session attendees should expect to learn about these aspects of professional development:

  • Focus on the power of a great customer service reputation
  • Discover Disney’s customer service framework
  • Gain insight into how a customer service culture is created, maintained, strengthened and perpetuated

This day of Disney training uses common-sense business insights and time-tested examples from Jeff’s 30+ year Disney career to inspire leaders and organizations to rethink, reprioritize, and recommit to their own customer experience using Disney principles as their guide.

This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

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Disney’s VIP elevator and a life lesson

Christopher Reeve
From my office bookshelf last night.

Disney’s VIP elevator and a life lesson.

For three mornings, i had the Presidential Suite (VIP) elevator door locked open as i awaited the Reeve party to exit their suite and walk across the foyer where i was stationed.

Will, then four, was the first to burst through the Roosevelt Suite’s double doors. Christopher was next, blowing into the mouthpiece tube that controlled his wheelchair.

Dana (Christopher’s wife) and Christopher’s two teenage children from his first marriage, along with the nurse followed towards me and the open elevator door.

The small VIP elevator is for Main Building Concierge Guests to access the swimming pool without having to travel through the main lobby in their coverups and bathing suites.

In this instance, we were using it to avoid being seen publically as we made our way to their private Mini-Bus for transport to the Disney Theme Parks.

Our goal is for no one to know they visited Walt Disney World – complete anonymity.

In the 30-seconds it took for the elevator doors to close at my command, i was struck how Christopher’s arms were strapped to the armrests for stability and how he couldn’t lift a single finger, even if he wanted to.

And just hours earlier as my alarm clock sounded, i threw the blankets off me, directed my feet to the floor, stood up and walked to the bathroom to wash my face and so on.

i couldn’t help but wonder what he would have paid to have that same privilege (luxury?).

Would he pay five-million dollars?

Or if necessary, ten-million?

Fifty-million?

And i get it for free.

Every day.

Priceless.

Blessings.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

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Weirdly and mildly spiritual

Disney's Citricos restaurant
The table behind ours is where we hosted Christopher Reeve and his Family.

Citricos is a big restaurant.

i wondered earlier in the day if we’d sit close to where my memories were taking me.

We did.

Serendipitously, we were seated next to the exit door and table where we sat Christopher Reeve and his Family during a visit i was intimately involved in.

The exit door allowed us to enter him and exit him without any fanfare.

High profile Guests are hoping to blend in and not be disturbed by autograph and photo seekers. Their public lives are literally devoid of normalcy.

Additionally, we strive to make every common, unknown person feel like a celebrity.

It was weirdly and mildly spiritual to share the story with my table companions from that exact location.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Disney’s Grand Floridian Christmas Tree timelapse video

Disney’s Grand Floridian Christmas Tree timelapse video.

Cheryl lit our home tree last night.

The older i get the less i like the whole push for material gifts under the tree. 

Why wait?

Tradition?

Who’s tradition?

Retailers?

Make your own decisions.

What if “gift giving” knew no calendar?

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

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Best Disney Motivational Podcast?

What an inspiring to-do list.
  • The Catalyst – why did i pick the path leading here?
  • Bio – life story summary.
  • History – establish wisdom and expertise.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.