Tag: customer

5 Customer Service questions

5 Customer Service questions:

  1. Does every single employee know the bullseye for customer service?
  2. Does every employee know how to evaluate every Guest holistically (360 view)?
  3. Does every employee know our unifying goal?
  4. Does every employee know our prioritized decision-making matrix?
  5. Does every employee know our seven service behavioral guidelines?

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Is it a Disney Dream come true?

Sunrise from DCL ship
The first sunrise on the very first (besides the trans-Atlantic journey) cruise out of Port Canaveral. The Disney Dream was only 50% occupied to give the staff some breathing room.

 

i can tell that it’s going to be challenging to adjust the way i write every morning.

With the impossible insanely ambitious goal of writing a “Disney” business book every 30 days for the next seven months, i could really use the two hours every morning to write books instead of blogs.

But i’ve invested a minimum of two hours every single day writing five daily, differently-themed blog posts for seven consecutive years.

That’s going to be a tough habit to break.

 

__________

 

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

If ever there was a day to rejoice it’s today

The Ledge at Willis Tower
One of the scariest things i did was stand out on the ledge 103 floors above Chicago’s street level.

 

OMGosh, the tomb is empty.

Today is Easter Sunday 2016.

This means there are only six days before the official launch (April Fools Day) of me writing seven Disney books.

Make no small plans…remember?

 

__________

 

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

If Disney ran your spiritual core

Cinderella Castle at dawn
Inspiring view.

 

If Disney ran your spiritual core, we’d ask four simple questions:

  1. Is every employee crystal clear on the most important goal in every interaction?
  2. Do you know your customers (and employees) from a holistic, 360 degree perspective?
  3. What is the one unifying goal every employee shares?
  4. What are your operational priorities for making decisions at every level?

There are many more questions but these are the baseline starting points.

 

__________

 

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Unscripted and unexpected is a subconscious habit at Disney

Walt Disney World's Casting Center Building
Walt Disney World’s Casting Center Building.

 

A Disney Magic Moment at Casting
A Disney Magic Moment at The Disney Casting Center, yesterday.

 

Having fun at the Disney Casting Center
Donna’s husband Doug, having fun as we left the building. It’s easy to become a kid again at Disney.

 

They truly live to serve others.

Disney Cast Members are simply the very best customer service advocates in the world. The only request yesterday was for a simple, “Happy birthday, Donna” when we arrived.

It started there, but didn’t end there.

The three Disney Cast Members added (on their own) a very enthusiastic, and coordinated birthday welcome.

And while i was distracted by running into (and chatting with) two colleagues from Resort Operations days, the three also surprised Donna with a phone call from Goofy, who wished Donna a happy birthday too.

Unscripted and unexpected equals surprised and delighted.

And while intended for Donna, the ripple effect impacted at least 10 people vicariously.

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