Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
What is hidden in the post is the reality that amazing things happen all day, everyday. Do we see them as that?
To the visitors, everything seems so amazing. To locals, just another day in paradise. After the downtown Orlando meeting, made a beeline to Downtown Disney to catch the Spring Grove Area High School (Alma Mater) Orchestra, Band, and Choir in three separate performances. Ally, carrying blue jacket, did all three – a musical “triathlete”.
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Magic Moments are relatively unremarkable to the giver.
Flipping through Super Bowl photos stumbled upon a Magic Moment caught (unknowingly) by a Disney Institute participant.
We were walking down the hall and a young Guest asked for one of the pins on the Disney Cast Member’s lanyard. Pin trading requires a one-for-one trade. This little boy had none.
Disney’s Standard Operating Guideline leaves room for Cast judgement. Knowing the boy’s Father was watching how this would be handled, without hesitation, the boy was allowed to take his pick.
Quietly and briefly, the Cast Member let the Dad know how it officially works so he wouldn’t be disappointed down the road.
Never knew Marcello caught it on film.
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They truly live to serve others.
Disney Cast Members are simply the very best customer service advocates in the world. The only request yesterday was for a simple, “Happy birthday, Donna” when we arrived.
It started there, but didn’t end there.
The three Disney Cast Members added (on their own) a very enthusiastic, and coordinated birthday welcome.
And while i was distracted by running into (and chatting with) two colleagues from Resort Operations days, the three also surprised Donna with a phone call from Goofy, who wished Donna a happy birthday too.
Unscripted and unexpected equals surprised and delighted.
And while intended for Donna, the ripple effect impacted at least 10 people vicariously.
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(photo: Photo pulled from Google search. Old Disney Institute collateral piece. Circa 2004. Fun.)
Praying for creative, and, authentic wisdom.
Disney Institute FaceBook update yesterday:
“Looking to transform your company culture…upskill your leaders…or reimagine your customer experience? It CAN be done! Here’s how we can help (with a link to their website).”
This is Mid Life Celebration’s offering as well.
Kinda cool how alike Disney and MLC are.
Cut from the very same cloth.
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(photos: Disney’s Napa Room at the top of Disney’s Contemporary Resort offers a comfortable and stunning view of Magic Kingdom and Cinderella Castle.. and the last eight people to leave.)
Last night was the official final event as a Cast Member. Even though officially retired since October 31, the room wasn’t available until last night – (Monday) November 17.
We had fun.
Blessed beyond measure.
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