Why not me?

Disney World Guests
jeff, Teresa, “Mom”, Brian

 

Brian, a former Marine, and his wife Teresa have four grown children. They are visiting Family near Walt Disney World. We’ve known each other for 25 years. It was the first time meeting Brian’s step Mom.

During our leisurely lunch at Columbia Harbour House, we talked freely and abundantly about God and our infinite blessings.

Brian’s Mom shared how her husband died of cancer, and this led to a story about her overhearing a recently diagnosed cancer patient frustratedly asking aloud, “Why is God doing this to me?”

Just then, another woman (without cancer but who knew it well) said, “Why not me? Who am I that I should be spared from cancer?”

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To the visitors, everything seems so amazing

Spring Grove Area High School Band at Disney World
Niece, center, performing at Downtown Disney – Rainforest Cafe in background.

 

Spring Grove Area High School Choir at Disney World
Spring Grove Area High School (PA) Choir at Disney World, yesterday, Friday, February 13th.

 

What is hidden in the post is the reality that amazing things happen all day, everyday. Do we see them as that?

To the visitors, everything seems so amazing. To locals, just another day in paradise. After the downtown Orlando meeting, made a beeline to Downtown Disney to catch the Spring Grove Area High School (Alma Mater) Orchestra, Band, and Choir in three separate performances. Ally, carrying blue jacket, did all three – a musical “triathlete”.

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Disney instinct closely resembles authenticity

Disney Customer Service Speakers
Photo: Marcello de Moraes Martins, 2013

 

Young Disney World Guest
Photo: Marcello de Moraes Martins, 2013

 

Disney Customer Service Speakers
Photo: Marcello de Moraes Martins, 2013

 

Magic Moments are relatively unremarkable to the giver.

Flipping through Super Bowl photos stumbled upon a Magic Moment caught (unknowingly) by a Disney Institute participant.

We were walking down the hall and a young Guest asked for one of the pins on the Disney Cast Member’s lanyard. Pin trading requires a one-for-one trade. This little boy had none.

Disney’s Standard Operating Guideline leaves room for Cast judgement. Knowing the boy’s Father was watching how this would be handled, without hesitation, the boy was allowed to take his pick.

Quietly and briefly, the Cast Member let the Dad know how it officially works so he wouldn’t be disappointed down the road.

Never knew Marcello caught it on film.

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Unscripted and unexpected is a subconscious habit at Disney

Walt Disney World's Casting Center Building
Walt Disney World’s Casting Center Building.

 

A Disney Magic Moment at Casting
A Disney Magic Moment at The Disney Casting Center, yesterday.

 

Having fun at the Disney Casting Center
Donna’s husband Doug, having fun as we left the building. It’s easy to become a kid again at Disney.

 

They truly live to serve others.

Disney Cast Members are simply the very best customer service advocates in the world. The only request yesterday was for a simple, “Happy birthday, Donna” when we arrived.

It started there, but didn’t end there.

The three Disney Cast Members added (on their own) a very enthusiastic, and coordinated birthday welcome.

And while i was distracted by running into (and chatting with) two colleagues from Resort Operations days, the three also surprised Donna with a phone call from Goofy, who wished Donna a happy birthday too.

Unscripted and unexpected equals surprised and delighted.

And while intended for Donna, the ripple effect impacted at least 10 people vicariously.

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Fun is in the spiritual freedom

Disney Institute Keynote Speakers

 

(photo: Photo pulled from Google search. Old Disney Institute collateral piece. Circa 2004. Fun.)

Praying for creative, and, authentic wisdom.

Disney Institute FaceBook update yesterday:

“Looking to transform your company culture…upskill your leaders…or reimagine your customer experience? It CAN be done! Here’s how we can help (with a link to their website).”

This is Mid Life Celebration’s offering as well.

Kinda cool how alike Disney and MLC are.

Cut from the very same cloth.

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