



Pagan worshipers?
Disney has both employee and customer advocates.
(and yes, i know all about Cast Members and Guests)
Not only advocates, but well past that to a cult-like worshipping.
i’m pretty familiar with that too.
Next Blog
Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.




Pagan worshipers?
Disney has both employee and customer advocates.
(and yes, i know all about Cast Members and Guests)
Not only advocates, but well past that to a cult-like worshipping.
i’m pretty familiar with that too.
Next Blog

Walter Elias Disney was an American, with deep American values.
In 30 years at Disney, i never herd anyone talk about Walt’s spiritual beliefs.
Looking back, that seems absurd, because it was such an important aspect of his life. Maybe even the most important.
His father, Elias, named him after their Pastor.
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Brian, a former Marine, and his wife Teresa have four grown children. They are visiting Family near Walt Disney World. We’ve known each other for 25 years. It was the first time meeting Brian’s step Mom.
During our leisurely lunch at Columbia Harbour House, we talked freely and abundantly about God and our infinite blessings.
Brian’s Mom shared how her husband died of cancer, and this led to a story about her overhearing a recently diagnosed cancer patient frustratedly asking aloud, “Why is God doing this to me?”
Just then, another woman (without cancer but who knew it well) said, “Why not me? Who am I that I should be spared from cancer?”
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What is hidden in the post is the reality that amazing things happen all day, everyday. Do we see them as that?
To the visitors, everything seems so amazing. To locals, just another day in paradise. After the downtown Orlando meeting, made a beeline to Downtown Disney to catch the Spring Grove Area High School (Alma Mater) Orchestra, Band, and Choir in three separate performances. Ally, carrying blue jacket, did all three – a musical “triathlete”.
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Magic Moments are relatively unremarkable to the giver.
Flipping through Super Bowl photos stumbled upon a Magic Moment caught (unknowingly) by a Disney Institute participant.
We were walking down the hall and a young Guest asked for one of the pins on the Disney Cast Member’s lanyard. Pin trading requires a one-for-one trade. This little boy had none.
Disney’s Standard Operating Guideline leaves room for Cast judgement. Knowing the boy’s Father was watching how this would be handled, without hesitation, the boy was allowed to take his pick.
Quietly and briefly, the Cast Member let the Dad know how it officially works so he wouldn’t be disappointed down the road.
Never knew Marcello caught it on film.
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