Disney Customer Service book – Page 47 – Disney Customer Service Keynote Speaker

Is it worth the discomfort of changing?

To move from being intentional most of the time to being intentional all of the time.

Is it worth it?

Why would any of us deny ourselves the freedom to choose?

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

Two Disney storyboards begun on a short two hour flight

Disney Employee Culture Book — Always the over-achiever, Disney culture had me begin the second Disney book’s storyboard.

Two Disney storyboards begun on a short two hour flight.

It’s kind of fun to do the impossible. -Walt Disney

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

He has no regrets and no fear as he lives out his final days

Tampa Bay Hyatt — Out for a run in Tampa Bay.

Tampa Bay — Running is a great way to see things you’d never see otherwise.

While i’m in the middle of an extraordinary milestone (at least that’s what my boss keeps telling me), yesterday i visited with an 89-year old who has asked the staff that he be taken off the 18 pills he takes daily. They’ve relocated him from his Senior Apartment (two doors down from my Mother-In-Law) to the 24-hour Nursing Home (ten rooms down from my Father-In-Law’s room).

Hospice visits him daily, and he told me he has no regrets and no fear.

We fly home in four hours and i will never see him again.

That is, not unless we both believe in Heaven.

He did share that he’s not sure about all the stuff in the Bible – like “streets of gold”, etc.

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

The transformative difference between training and development

Disney Institute Team in Detroit 2011 — Stumbled upon this 2011 photo from a Disney Institute engagement in Detroit. Development can be as simple as encouraging others to have fun while they work.

The transformative difference between training and development.

Huh?

If you’ve never worked inside a world class organization like Disney where the difference is called out and leveraged, you most likely have no idea the difference exists.

You may think training and development is the same thing.

Rookie mistake as it were.

Here’s the simple difference:

Train for compliance (meeting high expectations).
Develop for commitment (exceeding high expectations).

Clearer now?

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

Great Disney leaders are architects

Disney Customer Service Advisor — Colorado State University during my final Summer (2014) as a Disney Institute Keynote Speaker.

Great Disney leaders are architects.

Culture comes down to the collective habits of the entire organization.

Habits are operationalized through your human resources processes: hire, train, inspire, value.

A world-class culture is intentionally architected by design, not something that happens by default.

Culture is what people think and do without thinking.

When done with great intention, it results in organizational vibrancy.

It facilitates long-term competitive immunity.

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.