Tag: Service

Disney Customer Service Book Chapters

man writing on iPhone at Skipper Canteen
Ceiling fan is the final clue.

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Disney Customer Service Book Chapters

  1. Prologue
  2. Disney Customer Service Beliefs
  3. Why? (not what and how)
  4. Disney’s Customer Service Basics
  5. So What?
  6. Disney Customer Service Stories

Note: In 30 years as a Disney Cast Member and Leader, never once called Guests customers. Not once.

It’s kinda fun to do the impossible.

Walt Disney

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disney Customer Service Book, a vision

man typing on iPhone
First writing day/night at Walt Disney World. Bench across from Disney’s World-Famous Jungle Cruise Attraction.
typing on iPhone
First book Leade…
Typing in iPhone Notes app
First book reveal.

Writing seven Disney Business Books in one year, from the iPhone 7 release to the iPhone 8 release.

i’m writing all seven books on an iPhone, and all at Walt Disney World.

  1. Disney Leadership
  2. Disney Employee Engagement
  3. Disney Customer Service
  4. Disney Brand Loyalty
  5. Disney Creativity and Innovation
  6. Disney Greatest Business Hits (from the first 5 books above)
  7. How to Apply Disney Business Principles to Your Personal Life

This goal is epic and literally impossible.

Which is perfect.

Using this site to document progress on the Disney Customer Service Book. Also using storyboards, and iPhone’s Notes App.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Totally worth it?

Glacier National Park
GNP. Biking Sun Road.

The reason so many buy on price is because few organizations have the service level that people think is worth the extra cost.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Excellence, Disney Style

GNP. Near Logan Pass. Common sight early and late in the day.
GNP. Mt Oberlin trail is straight, flat and easily recognizable at the trailhead. This quickly changes. Oberlin, at 8,180′, is considered the easiest peak to summit…Perhaps two miles one way with 1,600′ elevation gain. You start at 6,646′ at Logan Pass parking lot.
GNP. Preston Park on the Piegan Pass trail.

Leaders –> Employees –> Customers –> Reputation –> Improve

Customers love happy employees who are great at what they do.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Disney Customer Service speaker video

One of the coolest leaders i ever had was Guy Smith. He was/is a brilliant facilitator. His example taught me the most. When Guy and Dennis (below) co-facilitated, it was Magic to watch.

Dennis is a valued and trusted former Disney colleague and an incredibly polished speaker. A master, really.

If it was between Dennis and you to be picked as the opening (or closing) conference Disney Customer Service Keynote Speaker, what would you have to do to get picked over Dennis?

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.