Tag: Service

Unscripted and unexpected is a subconscious habit at Disney

Walt Disney World's Casting Center Building
Walt Disney World’s Casting Center Building.

 

A Disney Magic Moment at Casting
A Disney Magic Moment at The Disney Casting Center, yesterday.

 

Having fun at the Disney Casting Center
Donna’s husband Doug, having fun as we left the building. It’s easy to become a kid again at Disney.

 

They truly live to serve others.

Disney Cast Members are simply the very best customer service advocates in the world. The only request yesterday was for a simple, “Happy birthday, Donna” when we arrived.

It started there, but didn’t end there.

The three Disney Cast Members added (on their own) a very enthusiastic, and coordinated birthday welcome.

And while i was distracted by running into (and chatting with) two colleagues from Resort Operations days, the three also surprised Donna with a phone call from Goofy, who wished Donna a happy birthday too.

Unscripted and unexpected equals surprised and delighted.

And while intended for Donna, the ripple effect impacted at least 10 people vicariously.

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A cup of coffee or $50 grand?

Fancy dessert at Disney Legacy Award banquet
I’m well-versed at both ends of the spectrum, finding more joy on the front line

 

A cup of coffee or $50 grand?

The conversation between the executive and the line worker yesterday entered the philosophical realms of what is worth more.

Mailing a $50,000 donation check to charity or being the volunteer to hand the fresh cup of coffee to the homeless woman.

Being close enough to deliver, appreciate, and receive immediate joy in her face?

Or…

Visualizing from your living room how many people’s lives are changed from your massive donation.

Tough call.

I propose we should know our answer intimately.

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