Author: jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.

Disney Institute Employee Engagement, spirit

Disney Institute customer service slide
Photo: Delivering a custom Disney Institute multi-day professional development program to General Motors North America. This is 2014 in Canada with Bryan (lower right) my co-facilitator.

Disney Institute class…

Disney’s Approach to Employee Engagement.

Thesis statement…

Culture by design, not by default.

Every organization has a corporate culture. Few (almost none) are by design.

Next, we ‘operationalize’ (form foundational corporate habits) our culture using…

Language and Symbols, Heritage and Traditions, Traits and Behaviors, Shared Values.

Then we mesh the four key tactics (in the previous sentence) with our four primary Human Resource functions:

Selection, Training, Communication, Care.

Note: i renamed them: Hire, Train, Inspire, Value.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disney Institute Customer Service, spirit

Walt Disney Legacy award blue name tag
The final name tag i wore.

Disney Institute class…

Disney’s Approach to Customer Service.

Thesis statement…

Exceed expectations, pay attention to details.

Next is the Disney Compass:

Needs, Wants, Stereotypes, and Emotions.

Next is our Common Purpose:

We create happiness by providing the finest in entertainment for people of all ages everywhere.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Going to Walt Disney World, spirit

Like i said previously today, praying for humility.

Why?

The curse of knowledge.

The wealth of experience.

The wealth of insight.

The insatiable desire to learn.

The insatiable desire to teach.

An 11-year absence from a Disney Institute classroom.

An 11-year absence from the Disney Institute facilitation team.

Plus, 11 17 years operating my own Disney speaking and advising business.

It’s a potent mix of “who-knows-what-could-happen”.

Note: Planning to lay low. Also planning to only speak when spoken to. Both of these are not in my wheelhouse.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Lucky seven?

  1. When do you feel most loved by me?
  2. How can i love you better?
  3. If we could create one new tradition together, what would it be?
  4. When was the last time you felt truly at peace?
  5. If you could relive one moment in our relationship, what would it be?
  6. If we could fast-forward 10 years, what do you hope our life looks like?
  7. What’s something you’ve been holding back from telling me?

Copied these questions from an Instagram post.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.